At Medfusion, we place the highest importance on respecting and protecting your privacy. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using the Medfusion Plus service. We would like to share with you information on our privacy practices and other privacy aspects of Medfusion Plus. Specifically, we address:
This Privacy Statement defines privacy aspects specific to the online services available to patients through our Medfusion Plus service. Throughout this Privacy Statement, we refer to information that personally identifies you as "personal information."
We work to protect your personal information from loss, misuse or unauthorized access, alteration or destruction by maintaining appropriate physical, electronic, and administrative security standards and procedures to safeguard our data systems. For example, when you transmit personal information to us, such as your logon credentials for third-party websites, it is protected by:
We also educate our employees on the importance of our privacy and security policies, and we require that they comply with those policies. Tell me more about Medfusion's security practices. More on security.
When you use the Medfusion Plus service, we collect the following types of information:
If you request customer or technical support, we may use your contact information to elicit your feedback regarding your support experience.
If you wish to cancel your Medfusion Plus services, you may request to do so by emailing support at [email protected] When you request that we close your account, we will remove access to your personal information. Since your provider may also have a copy of or rights to all or some of your personal health information, that information may still be accessible by that provider. Similarly, your personal information relating to your insurance, finances and other healthcare-related information may still be accessible by the Third-Party Sites from whom such information was originally obtained.
Learn more about Medfusion at http://www.medfusion.com/about/company/
We understand that you are entrusting us with your personal information. That's why we don't sell, rent, or share any of the personal information you provide to us with companies outside of Medfusion for their own promotional or marketing use without your explicit, affirmative consent. There are occasions, however, where we must share your information to provide you with the Medfusion Plus services you requested or as required by law. Descriptions of when we share and with whom we may share your information are provided below.
If you have subscribed to email notifications, alerts, or newsletters you can cancel your subscription by following the instructions provided in each email. As part of the Medfusion Plus service offering, we use your information to provide you service and may also communicate with you about products and services we think may interest you. You can opt out of these marketing communications by updating your Medfusion Plus profile or emailing support at [email protected] Note that even if you opt out of marketing communications, you may still receive business communications or critical notices about your service.
You can update or correct your Medfusion Plus account information by using applicable features in the Medfusion Plus service by updating your Medfusion Plus profile or emailing support at [email protected]
If we make material changes to any of our privacy policies or practices regarding personal information we will update this Privacy Statement.
If you have privacy-related questions that are not addressed here, please send an email to [email protected] or write us at: Privacy Team, Medfusion, Inc., 5501 Dillard Drive, Cary NC 27518.
We protect personal information stored on our servers from unauthorized access using reasonable safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration.
Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.
To protect the information that you store on your personal computer system, we recommend installation of a personal firewall and anti-virus software. The FTC’s OnGuard Online Website has information on computer security and tips on safeguarding personal information that you may find useful.
Like many Web sites, we use a variety of technologies to manage our sites. Among these are cookies, which are pieces of information that our Web sites provide to your browser. Cookies allow us to track overall site usage and determine areas users prefer. Cookies also allow us to customize your visit to Medfusion Plus by recognizing you when you return. If you choose to decline cookies while at Medfusion Plus, you may not be able to access certain areas of Medfusion Plus. Most browsers accept and maintain cookies by default. You can check the "Help" menu of your browser to learn how to change your cookie preference or, if you are using Microsoft Internet Explorer or Mozilla Firefox, you can visit their Web sites for additional information about cookies.
When we track activity on Medfusion Plus or other Medfusion Web sites, we collect information such as your IP address, browser type and version, and pages you view. We also keep track of how you got to our site and any links you click on to leave our site. We do not track URLs that you type into your browser, nor do we track you across the Internet once your leave our sites. We use your Web site activity to assist you by reducing the need to re-enter your data and to help us resolve technical support issues. We may also use this information to offer you a personalized Web experience and to tailor our offerings to you. Remember, you control whether you receive Medfusion promotional materials.
We may access and set cookies using Web beacons, also known as single-pixel GIFs which are invisible graphical images. These Web beacons tell us useful information regarding Medfusion Plus, such as which pages users access. When we send you emails, we may include a single-pixel GIF to determine the number of people who open our emails. When you click on a link in an email, we record this individual response to allow us to customize our offerings to you.
We use single-pixels, or transparent GIF files, and cookies to help manage our online advertising. These cookies and GIF files are provided on our behalf by our ad-serving service providers and enable us to learn which links bring users to our Medfusion Plus. Limited demographic and transactional information such as IP address, country, order id, and purchase amount, is transmitted back to our ad-serving service providers when you use Medfusion Plus. This information is anonymous and does not contain your name, address, telephone number, or email address. This information is used only in the aggregate to evaluate which links users find most helpful in reaching Medfusion Plus.
Advertising networks that serve ads on our Web sites may assign a different cookie to you. The information collected is anonymous and is not linked to your personal information. These cookies may be used to select which ads you see and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers, which Medfusion does not control. If you would like to know more about this practice and your choices about not having this information used by third-party ad servers, please click here.
Support and Feedback. When contacting us for assistance or submitting feedback to us about Medfusion services, we may collect information about the product you are using, the help screen you are on, browser version and operating system. This information helps us to better understand your issue or suggestion.
United States. Please note that the services available through Medfusion Plus are intended for the exclusive use of residents in the United States of America. It is not our intent to gather personal information from individuals residing outside of the United States. Medfusion Plus IS DESIGNED TO COMPLY WITH THE LAWS AND REGULATIONS OF THE UNITED STATES ONLY. Nothing on Medfusion Plus should be considered a solicitation or promotion of any product or any indication for any product that is not permitted by the laws or regulations of the country where the Medfusion Plus user resides.